Refund policy


 

 

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We stand behind our products. Because each item is personalized and made to order, we’re unable to accept returns for buyer’s remorse. If your item arrives damaged, defective, or incorrect, contact us within 30 days and we’ll make it right.

 Email us at info@giftsgifts4u.com (Name, Order Number, and any information of why you are requesting a refund including a picture of the product and packaging).

Do not send your purchase back to the address from which it came.  

Please note that shipping fees are non-refundable, as they are paid directly to the carrier for delivery services.

 

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first hour after purchase.  

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.


For inquiries and any other concerns, you may contact us through the following channels:

Email : info@giftsgifts4u.com
Monday-Sunday 7AM-7PM MST




RETURN POLICY

All jewelry sales are final. Jewelry is not eligible for return, refund, or exchange.

We want you to be completely satisfied with the quality of your purchase. If your jewelry arrives defective, damaged, or you receive an incorrect item, please contact our Customer Support Team so we can review the issue and determine the appropriate resolution within 30 days.

REPORTING A DEFECTIVE, DAMAGED, OR INCORRECT ITEM

Please email our Customer Support Team at info@giftsgifts4u.com and provide:

  • Your full name
  • Order number
  • Email address used to place the order
  • Clear photo(s) showing the defective, damaged, or incorrect item
  • A brief description of the issue

Once we receive the required information, our Customer Support Team will review your order and respond within 24–48 hours.

APPROVED CLAIMS

If your claim is approved, we will provide an appropriate resolution based on the nature of the issue. This may include a replacement component, repair, remake, or replacement item.

The appropriate resolution will be determined by GiftsGifts4U based on the specific circumstances and nature of the defect, damage, or fulfillment error.

If we require the original item to be returned, our Customer Support Team will provide you with return instructions and, when applicable, a return shipping label.

Please do not return or ship merchandise without prior authorization from our Customer Support Team. Do not send merchandise to the original shipping address unless specifically instructed to do so.

CHANGE OF MIND OR PERSONAL PREFERENCE

Because all jewelry sales are final, we cannot accept returns, provide refunds, or offer exchanges because of a change of mind, personal preference, or because an item is no longer wanted.

Please review product descriptions, personalization details, sizing information, and your order carefully before completing your purchase.

PACKAGES MARKED AS DELIVERED

If the shipping carrier's tracking information shows that your order was delivered but you did not receive it, please contact the carrier or your local post office to open a missing-package claim.

We may require a valid claim or case number from the shipping carrier before reviewing a request for replacement.

Once the claim information has been provided and validated, we will review the circumstances and determine whether the order qualifies for a replacement.

QUESTIONS?

If you have questions regarding your order, please contact our Customer Support Team at info@giftsgifts4u.com.

Customer Support is available 7:00 AM–7:00 PM MST, Monday–Sunday.

Except where otherwise required by applicable law.